Shipping Policy

Shipment processing time

All orders are processed within 1-5 business days.

Orders are not shipped or delivered on weekends, holidays or any days the shipping carriers are closed. If we are experiencing an unusually high volume of orders, shipments may be delayed by a few days. On rare occasions, some items may be shipped in more than one shipment, or from different locations, in order to get multiple products to our customers as quickly as possible. This may result in parts of your order arriving at different times. Please allow for additional days in transit for delivery. Orders placed too late in the day will be processed the next day. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates

Shipping charges for your order will be calculated from shipping address information, as provided by the customer.  The rates vary depending on customer's location, product qauntity and overall size/weight of package.  You will be able to see the total shipping price on the shopping cart page before finalizing your payment for the order.

Shipping charges to Canada's various Northern Territories are much higher than the regular provinces, as those charges reflect the rates that the various shipping carriers charge. Please note that Spytech.com has no way to influence these higher prices.

Shipment method

For shipping, Spytech.com offers a Courier, and a Canada Post option for customers to choose at checkout. Of course the difference is that Courier usually takes less time (not always) but costs a bit more than Canada Post. We use the Courier company that is most convenient for the shipping address provided. Usually this is Purolator but there are certain times, as well as certain shipping locations, where Purolator is not the fastest or best option, for whatever reason, so we will use any company that can provide a reliable delivery.

Estimated delivery time

Delivery delays can occasionally occur. Most orders will take the estimated number of days to arrive, however, unknown factors such as remote locations or delays in payment processing may increase shipping time. These events are not factored in the following estimated shipping time because they are unusual occurrences.

• Courier shipping usually takes between 2-14 days

• Canada Post shipping usually takes around 4-22 days

Our shipments usually originate from Toronto, so the shipping time is always on the lower end, the closer you are to that city. In our experience the shipping time is also effected dramatically by the customer's proximity to major cities in Canada.

Shipment to P.O. boxes

Spytech.com ships to addresses within Canada, Canadian Territories, and Canadian P.O. Box addresses. When using these types of addresses, you should not choose courier shipping as only Canada Post will deliver to PO boxes. Couriers have rejected shipments to P.O. Boxes in the past.

Damages

Spytech.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Refused shipment

The customer is fully responsible for providing a valid shipping address and contacting the courier to make arrangements if there is a problem with delivery. Shipments that are refused upon delivery, have incorrect shipping address information or are sent back to us for any reason, will be refunded upon returning, minus all shipping costs. This includes shipping charge to customer, which was already paid, as well as any return shipping charges we are billed. Spytech.com can only ship to the address you provide, and we cannot be responsible for what you decide to do when your shipment arrives at that address.

Taxes

Taxes are determined by the destination province indicated in the shipping address.  We collect GST and HST and pay them as required by the provinces that charge these taxes.  If there are any additional provincial or local taxes in your region, please remit them as required.